Exchange Policy

At Kihoy Accessories, we want you to love every piece you purchase. If you're not completely satisfied with your handmade accessory, we're happy to offer an exchange within 7 days of delivery. Please carefully review the terms of our exchange policy below:

1. Eligibility for Exchange:

• Exchanges are accepted within 7 days from the date of delivery.
• To be eligible for an exchange, the item must be unused, undamaged, and in its original condition with all packaging intact.
• Custom or personalized items are not eligible for exchange unless they arrive defective or damaged.

2. How to Initiate an Exchange:

• Contact us via email at kihoylifestyle@gmail.com to request an exchange.
• Please include your order number, a brief description of the issue, and photos of the item (if damaged or defective).
• Once your request is approved, you will receive detailed instructions on how to proceed with the exchange.

3. Exchange Process:

• Once we receive the returned item, we will inspect it to ensure it meets our exchange criteria.
• If the item is eligible, you can choose a replacement product of equal value, or receive a store credit for the amount of the original item.
• The exchange process typically takes 5-7 business days after we receive the returned item.

4. Return Shipping:

• Customers are responsible for the return shipping cost unless the item is defective or damaged.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.

5. Non-Returnable Items:

• We do not accept returns or exchanges for sale or clearance items, gift cards, or items that show signs of wear and tear, misuse, or accidental damage.

6. Refund Policy:

• Refunds are not offered under this policy. We only process exchanges or provide store credit.

Thank you for choosing Kihoy Accessories. If you have any questions or need further assistance, don’t hesitate to contact our customer service team!